Return & Refund Policy

Last Updated: August 20, 2026

At 3DByVincent, we take pride in creating high-quality custom 3D-printed and laser-engraved products. Because many of our products are made specifically for each customer, we have a limited return and refund policy.

By placing an order with 3DByVincent, you acknowledge and agree to the terms below.

1. Custom Orders

Custom-made products are not eligible for returns or refunds.

This includes products that are made or personalized specifically for a customer, including custom:

3D-printed products
Laser-engraved products
Names or text
Logos or artwork
Colors
Sizes or dimensions
Customer-provided designs
Other personalized products

Because these products are made specifically for you, we generally cannot resell them to another customer.

2. Damaged Products

If your order arrives damaged, please contact us within 14 days of delivery.

Please include:

Your name
Order information
A description of the damage
Clear photographs showing the damage

If we determine that the product was damaged during shipping or arrived defective, we will provide a replacement at no additional cost.

Customers should retain the original product and packaging until we have provided further instructions.

3. Incorrect or Defective Orders

If we made an error with your order, such as producing the wrong item, incorrect design, or another mistake on our part, please contact us within 14 days of delivery.

Depending on the situation, we may provide either:

A replacement at no additional cost, or
A full refund

We will determine the appropriate resolution based on the circumstances.

4. Customer-Provided Information

Customers are responsible for ensuring that all information submitted with an order is accurate.

This includes:

Names
Spelling
Dimensions
Measurements
Colors
Design files
Images
Logos
Text
Other customization instructions

If a product is produced according to the information or files provided by the customer, we do not accept returns or provide refunds because of incorrect customer-provided information.

For example, if a customer provides an incorrect spelling or incorrect dimensions, the customer is responsible for the resulting product.

5. Ready-Made Products

Returns of non-custom or ready-made products may be considered on a case-by-case basis.

6. Return Shipping

When a return is approved, the customer is responsible for return shipping costs, unless otherwise agreed upon by 3DByVincent.

We recommend using a shipping service that provides tracking when returning an item. 3DByVincent is not responsible for returned items that are lost or damaged during return shipping.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders may be canceled for a full refund if production has not started.

Once production has started, cancellation may no longer be possible because materials, machine time, and other resources may already have been used.

8. Refunds

When a refund is approved, the refund will generally be issued to the original payment method used for the purchase.

We accept payments by credit and debit cards through Square.

Processing times for refunds may vary depending on the payment provider and financial institution.

3DByVincent is not responsible for delays caused by a customer's bank or payment provider.

9. No Warranty

Unless otherwise specifically stated for a particular product, products sold by 3DByVincent are provided without a warranty.

Our products are not guaranteed to be suitable for every application or use.

Customers are responsible for determining whether a product is appropriate for its intended purpose.

10. How to Request a Return, Replacement, or Refund

To request a return, replacement, or refund, contact:

Email: design@3dbyvincent.com

Please include:

Your name
Order information
Description of the issue
Photographs, if applicable
Any other information that may help us evaluate your request

For damaged or defective products, requests must be submitted within 14 days of delivery.

11. Policy Changes

3DByVincent reserves the right to update or modify this Return & Refund Policy at any time.

Changes will be posted on this page, and the Last Updated date will be updated accordingly.

12. Contact Us

If you have questions about this Return & Refund Policy, please contact us:

3DByVincent
Email: design@3dbyvincent.com

We will review return, replacement, and refund requests on a case-by-case basis where applicable.